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Help Center
Everything you need to set up and run Promexa AI, explained clearly.
A full walkthrough of how Promexa AI works — from creating your account to publishing your first post and reading your results.
1. Create your account & business profile
Sign up with email or Google, then complete onboarding: business name, category, services, city, brand colours and logo. Promexa uses this so every caption and image sounds like your business and matches your branding — the logo you upload is reused on generated posts.
2. Connect your social accounts
In Social Accounts, Facebook & Instagram connect together through one Meta login (pick the Pages and their linked Instagram Business accounts). LinkedIn connects your profile and/or Company Pages; X (Twitter) connects via its own login. Instagram must be a Business/Creator account and you must be an admin of any Page you connect.
3. Generate a post with AI
Open Generate, pick a topic (or a festival/season), and Promexa writes a caption, hashtags and call-to-action, and creates a branded image using your logo as the reference. Review and edit anything before you keep it. Each completed post (content + image) counts as one against your monthly plan limit.
4. Schedule & publish
Publish immediately or schedule for later, and choose which connected accounts each post goes to. Scheduled posts publish automatically in the background — you don't need to keep the app open.
5. Autopilot (hands-free posting)
Turn on Autopilot to have Promexa generate and publish for you on a set cadence — posts per day, time of day, tone and target accounts — automatically weaving in seasonal and festival themes.
6. Track engagement
The History page and each post's detail view show per-channel likes, comments and shares once published. Facebook & Instagram metrics come from Meta; click Refresh to pull the latest.
7. Plans & billing
The Free tier gives 2 posts over a 7-day window. Paid plans (Starter, Professional, Agency) unlock more posts, more connected accounts and more networks, billed monthly or yearly. Manage upgrades, downgrades, cycle changes, invoices and cancellation from Billing.
Troubleshooting
Account shows 'expired'? Reconnect it from Social Accounts. Post failed? Open it to see the exact per-channel error. Engagement not showing? Click Refresh on the post.
What's included
- Covers setup, generation, scheduling, autopilot, analytics & billing
- Written for the current product
- Email support if you're stuck